Software
Customer service
The info@ inbox nobody owns
The info@ inbox nobody owns is where a UK SME's enquiries sit with no named owner and no reply time.
·
4 min read
Eight Mile · Writing
Articles on Software
Engineering notes, write-ups and the occasional opinion.
SaaS
Security
Multi-tenant SaaS mistakes that show up after launch
Multi-tenant SaaS mistakes that show up after launch: isolation, roles, files, billing, and when to stop and fix.
·
3 min read
SaaS
Handover
Taking software in-house after a consultancy build
Taking software in-house after a consultancy build: when to move, what must be true, and what a real handover includes.
·
3 min read
SaaS
Software
You don’t need a 40-page spec to start
You don’t need a 40-page spec to start: what to bring instead, ruthless v1 must-haves, and how a first release gets priced.
·
3 min read
SaaS
Delivery
What “first working link in week two” actually means
What “first working link in week two” actually means: a real URL for feedback, not a finished SaaS on day 14.
·
3 min read
SaaS
Software
Rescue a SaaS someone else built
Rescue a SaaS someone else built: when to take over an inherited product, stabilise vs rewrite, and own the accounts.
·
3 min read
SaaS
Software
Internal tools: buy SaaS or build on your data
Internal tools: buy SaaS or build on your data: when shelf seats win, and when custom on your stack is the real product.
·
3 min read
SaaS
Software
Customer portal vs email-and-Excel for trades / clinics / field teams
Customer portal vs email-and-Excel for trades / clinics / field teams: when a login beats chaser calls and wrong quote versions.
·
3 min read
SaaS
Software
When spreadsheets stop being enough for ops
When spreadsheets stop being enough for ops: breaking signs, what a proper system is, and how to replace the sheet without a scary IT project.
·
3 min read
Software
SaaS
Who owns the code when you hire a London software consultancy?
Who owns the code when you hire a London software consultancy? You should: repos, cloud, domain and data from day one.
·
3 min read
SaaS
Software
Fixed-price software vs agency retainers
Fixed-price software vs agency retainers: cost certainty and a finish line versus monthly capacity, and which fits your build.
·
3 min read
SaaS
Software
Do I need a technical co-founder or a development partner?
Do I need a technical co-founder or a development partner? Equity leadership vs a paid partner who ships and leaves you the IP.
·
3 min read
SaaS
Software
Build a SaaS in 6 weeks
Build a SaaS in 6 weeks: when a focused MVP is realistic, what you need before week one, and how Eight Mile ships it.
·
3 min read