CRM
SaaS
CRM for a small firm off the shelf or built
CRM for a small firm off the shelf or built: when HubSpot-class tools fit, and when a system on your own job data serves trades and clinics better.
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4 min read
Eight Mile · Writing
Articles on SaaS
Engineering notes, write-ups and the occasional opinion.
Security
Audit
Security audit vs penetration test
Security audit vs penetration test: when to review config first, when a buyer needs a pentest, and usual order for SaaS.
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3 min read
Security
Git
Secrets in git repository
Secrets in git repository history outlive a deleted file. Rotate first, then stop the next temporary commit.
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3 min read
Infrastructure
Cloud
Cloud bill went up and nobody can say why
Cloud bill went up and nobody can say why: usually orphaned resources, missing tags, or one shared account. Fix ownership first.
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3 min read
Infrastructure
Cloud
One person knows how to deploy it
If one person knows how to deploy it, you have a person, not a process. Fix ownership, access, and a path the team can run.
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3 min read
SaaS
TradeOps
Quotes and invoices stuck in email
Quotes and invoices stuck in email fail as a system of record. Use one quote→job→invoice workflow with clear status instead.
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3 min read
SaaS
Field software
Field team software: offline-first or don’t bother
Field team software fails without offline-first: vans need capture, queue, and sync that works when signal dies.
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3 min read
SaaS
Security
Multi-tenant SaaS mistakes that show up after launch
Multi-tenant SaaS mistakes that show up after launch: isolation, roles, files, billing, and when to stop and fix.
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3 min read
SaaS
Handover
Taking software in-house after a consultancy build
Taking software in-house after a consultancy build: when to move, what must be true, and what a real handover includes.
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3 min read
SaaS
Software
You don’t need a 40-page spec to start
You don’t need a 40-page spec to start: what to bring instead, ruthless v1 must-haves, and how a first release gets priced.
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3 min read
SaaS
Delivery
What “first working link in week two” actually means
What “first working link in week two” actually means: a real URL for feedback, not a finished SaaS on day 14.
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3 min read
SaaS
Software
Rescue a SaaS someone else built
Rescue a SaaS someone else built: when to take over an inherited product, stabilise vs rewrite, and own the accounts.
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3 min read
Security
Audit
Security audit checklist before you go live
Security audit checklist before you go live: access, secrets, backups, auth, deps, alerting, and when to bring in an auditor.
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3 min read
AWS
Infrastructure
AWS vs managed hosting for a small SaaS
AWS vs managed hosting for a small SaaS: when simple platforms fit, and when owned cloud, IAM and infra in git win.
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3 min read
SaaS
Software
Internal tools: buy SaaS or build on your data
Internal tools: buy SaaS or build on your data: when shelf seats win, and when custom on your stack is the real product.
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3 min read
SaaS
Software
Customer portal vs email-and-Excel for trades / clinics / field teams
Customer portal vs email-and-Excel for trades / clinics / field teams: when a login beats chaser calls and wrong quote versions.
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3 min read
SaaS
Software
When spreadsheets stop being enough for ops
When spreadsheets stop being enough for ops: breaking signs, what a proper system is, and how to replace the sheet without a scary IT project.
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3 min read
Software
SaaS
Who owns the code when you hire a London software consultancy?
Who owns the code when you hire a London software consultancy? You should: repos, cloud, domain and data from day one.
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3 min read
SaaS
Software
Fixed-price software vs agency retainers
Fixed-price software vs agency retainers: cost certainty and a finish line versus monthly capacity, and which fits your build.
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3 min read
SaaS
Software
Do I need a technical co-founder or a development partner?
Do I need a technical co-founder or a development partner? Equity leadership vs a paid partner who ships and leaves you the IP.
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3 min read