SaaS
Software
Customer portal vs email-and-Excel for trades / clinics / field teams
Customer portal vs email-and-Excel for trades / clinics / field teams: when a login beats chaser calls and wrong quote versions.
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3 min read
Eight Mile · Writing
Articles on Operations
Engineering notes, write-ups and the occasional opinion.
SaaS
Software
When spreadsheets stop being enough for ops
When spreadsheets stop being enough for ops: breaking signs, what a proper system is, and how to replace the sheet without a scary IT project.
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3 min read